Legal

End User License Agreement (EULA)

1. Acceptance of Agreement

By accessing, downloading, or using the Supercase Service, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to these terms, you may not access or use the Service.

2. Description of Service

Supercase is a software-as-a-service platform designed for sales teams that provides Business case generation and management tools

3. License Grant and Restrictions

3.1 License Grant

Subject to your compliance with this Agreement, Supercase grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes only.

3.2 License Restrictions

You may not:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
• Modify, adapt, alter, translate, or create derivative works of the Service
• Distribute, sublicense, lease, rent, loan, or otherwise transfer the Service to any third party
• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorized access to the Service or its related systems or networks
• Use automated means to access the Service without prior written permission
• Interfere with or disrupt the Service or servers connected to the Service

4. User Accounts and Responsibilities

4.1 Account Creation

You must provide accurate, current, and complete information when creating your account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2 User Content

You retain ownership of all content, data, and materials you upload or create using the Service ("User Content"). You grant Supercase a limited, non-exclusive license to use, store, and process your User Content solely for the purpose of providing the Service to you.

5. Subscription Plans and Payment

5.1 Free Tier

Supercase offers a free tier that includes 5 business case generations per month per organization. Additional features and usage may require a paid subscription.

5.2 Paid Subscriptions

Paid subscription plans provide access to additional features, increased usage limits, and premium support. Subscription fees are billed on a per-use basis or in advance on a monthly or annual basis, as selected during signup.

5.3 Payment Terms

All fees are non-refundable except as required by law. You are responsible for all taxes associated with your use of the Service. We may change our pricing with 30 days' notice to existing subscribers.

6. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Supercase and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into this Agreement by reference.

8. Service Availability and Support

8.1 Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or other operational reasons.

8.2 Support

Support is provided through our web-based support system. Premium support options may be available with paid subscriptions.

9. Termination

9.1 Termination by User

You may terminate your account at any time through your account settings or by contacting support.

9.2 Termination by Supercase

We may terminate or suspend your account immediately, without prior notice, for any reason, including if you breach this Agreement.

9.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account and data after a reasonable period, subject to our data retention policies.

10. Disclaimers and Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, SUPERCASE DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPERCASE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

12. Indemnification

You agree to indemnify and hold harmless Supercase and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of this Agreement.

13. Governing Law and Disputes

This Agreement shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].

14. Changes to Agreement

We may modify this Agreement at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Agreement.

15. General Provisions

This Agreement constitutes the entire agreement between you and Supercase regarding the Service. If any provision of this Agreement is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision will not be considered a waiver of such right or provision.

Privacy Policy

Information We Collect

Personal Information

We collect information you provide directly to us:

• Account information (name, email address, organization details)
• Payment information (processed securely through third-party providers)
• Content you create or upload (business cases, proposals, templates)
• Communication data (support requests, feedback)
• Usage data (features used, time spent, frequency of use)

Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage analytics (pages visited, features used, session duration)
• Log data (access times, error logs, performance metrics)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating the Service
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information for legitimate business purposes or as required by law, even after account termination.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing

To exercise these rights, please contact us at support@supercase.ai.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

GDPR Compliance

Data Controller Information

Supercase acts as the data controller for personal information collected through our Service. Our Data Protection Officer can be reached at support@supercase.ai.

Lawful Basis for Processing

We process personal data based on the following lawful grounds:

• Contract Performance: To provide and maintain the Service
• Legitimate Interests: For service improvement, security, and analytics
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

Data Subject Rights Under GDPR

EU residents have the following rights:

• Right of Access (Article 15): Obtain confirmation of processing and access to your data
• Right to Rectification (Article 16): Correct inaccurate or incomplete data
• Right to Erasure (Article 17): Request deletion of your data
• Right to Restrict Processing (Article 18): Limit how we use your data
• Right to Data Portability (Article 20): Receive your data in a structured format
• Right to Object (Article 21): Object to processing based on legitimate interests
• Rights Related to Automated Decision-Making (Article 22): Human review of automated decisions

Data Protection Impact Assessments

We conduct Data Protection Impact Assessments (DPIAs) for high-risk processing activities and maintain records of processing activities as required by GDPR Article 30.

Breach Notification

In the event of a personal data breach, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay, as required by GDPR Articles 33 and 34.

CCPA Compliance

California Consumer Rights

California residents have the following rights under the California Consumer Privacy Act:

• Right to Know: Know what personal information is collected and how it's used
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information
• Right to Non-Discrimination: Equal service and pricing regardless of privacy choices
• Right to Correct: Request correction of inaccurate personal information

Categories of Personal Information Collected

We collect the following categories of personal information:

• Identifiers (name, email address, account information)
• Commercial information (purchase history, usage data)
• Internet activity (browsing history, device information)
• Professional information (job title, organization details)

Do Not Sell My Personal Information

We do not sell personal information to third parties. If this policy changes in the future, we will update this notice and provide you with the opportunity to opt-out.

Exercising Your Rights

To exercise your CCPA rights, please contact us at support@supercase.ai or use our online request form. We will respond to your request within 45 days and may require verification of your identity.

Contact Us

If you have any questions about this EULA, Privacy Policy, or our privacy practices, please contact us:

Phone: 503-415-1428